Terms and Conditions for Nepezi Mart

Last Updated: March 4, 2025

Please read these Terms and Conditions (“Terms”) carefully before using the Nepezi Mart (“we,” “our,” or “us”) website and services, including purchasing games, redeeming codes, and other related services. By accessing or using our website, you agree to be bound by these Terms.

1. General Information

1.1. Nepezi Mart is an online platform providing games for sale at discounted prices in Nepal. We offer games for PC, PlayStation, Xbox, and mobile devices, along with related products and services.

1.2. These Terms apply to all users of the Nepezi Mart website, including those who browse, purchase products, or engage in any other activities related to our site.

2. No Refunds Policy

2.1. All Sales are Final: Once a transaction is completed, we do not offer any refunds or exchanges under any circumstances. By purchasing games or products on Nepezi Mart, you agree to this strict No Refunds Policy.

2.2. Incorrect Purchases: We are not responsible for any mistakes made by users during the purchasing process, including purchasing the wrong product or entering incorrect details.

2.3. Product Delivery: Upon successful payment, you will receive an email with your product or game key. Once the key has been delivered, we cannot provide a refund, even if you choose not to redeem the code.

2.4. Game Activation Issues: If you experience issues activating the game after purchase, please contact our support team for troubleshooting. We will assist you in resolving any activation issues; however, this does not entitle you to a refund.

3. Privacy Policy

3.1. Collection of Personal Information:
We collect personal information, such as your name, email address, and payment details, to complete transactions and provide customer support. We do not share or sell this information to third parties, except for payment processing.

3.2. Use of Information:
We may use the information you provide to:

  • Process transactions
  • Send order updates and promotional offers
  • Improve our website and customer service

3.3. Cookies:
We use cookies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and improve site functionality. By using our website, you consent to our use of cookies.

3.4. Data Security:
We take the security of your personal data seriously and employ industry-standard measures to protect it. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.

3.5. Third-Party Links:
Our website may contain links to third-party websites or services that are not operated by Nepezi Mart. We are not responsible for the content or privacy practices of these third-party sites.

4. Payment Terms

4.1. Payment Methods:
We accept various payment methods, including eSewa, Khalti, and IME Pay. All payments must be made at the time of purchase.

4.2. Transaction Fees:
You are responsible for any additional fees or taxes associated with your payment method. All prices displayed on our website are inclusive of applicable taxes unless otherwise specified.

4.3. Payment Verification:
We reserve the right to cancel any orders if we suspect fraudulent or unauthorized payment methods have been used.

5. Product Availability

5.1. Product Listings:
While we strive to ensure all products are accurately listed and in stock, we cannot guarantee product availability. If a product becomes unavailable after purchase, we will notify you via email and offer either a store credit or a similar product.

5.2. Digital Products:
All products sold by Nepezi Mart are digital downloads, and we are not responsible for any issues related to internet connectivity, hardware incompatibilities, or other external factors that may affect the performance or usability of the product.

6. User Responsibilities

6.1. Accuracy of Information:
You agree to provide accurate and up-to-date information when making purchases or interacting with our website. Failure to do so may result in the cancellation of your order.

6.2. Account Security:
You are responsible for maintaining the security of your account and credentials. Do not share your account information with others. If you believe your account has been compromised, please contact us immediately.

6.3. Prohibited Activities:
By using our services, you agree not to engage in the following activities:

  • Using our site for fraudulent or illegal activities
  • Attempting to access unauthorized areas of the website
  • Distributing harmful software or engaging in hacking activities
  • Violating any applicable local or international laws

7. Termination of Services

7.1. Violation of Terms:
We reserve the right to terminate or suspend your access to the website and services if you violate any of the terms outlined in this agreement.

7.2. Account Deactivation:
We may deactivate or remove accounts that are inactive for extended periods or are found to violate our policies.

8. Limitation of Liability

8.1. No Liability for Damages:
To the fullest extent permitted by law, Nepezi Mart is not liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, arising from your use of our website or services.

8.2. Product Disclaimer:
We make no warranties regarding the quality, performance, or compatibility of the products sold. You are solely responsible for ensuring that the products meet your needs and system requirements.

9. Changes to Terms and Conditions

9.1. Modifications:
We reserve the right to update, modify, or change these Terms at any time. Any changes will be posted on this page with an updated “Last Updated” date. By continuing to use our website after any changes, you agree to be bound by the modified Terms.

10. Governing Law

10.1. Jurisdiction:
These Terms and Conditions shall be governed by and construed in accordance with the laws of Nepal. Any disputes arising from the use of the website or services shall be subject to the exclusive jurisdiction of the courts in Kathmandu, Nepal.

11. Contact Information

If you have any questions regarding these Terms and Conditions or need assistance, please contact us: